Have You Outgrown “Break-Fix” IT?

If you’re still juggling little workarounds, saving files to the desktop because SharePoint is “being funny,” forwarding emails to a personal account while you wait for a fix, telling people to reboot as a first response, you’ve probably outgrown call-us-when-it-breaks IT.

This is the point where most Gibraltar businesses move to managed IT. Here’s how to tell if you’re there, and what better looks like.

The tells

Workarounds have become “the way we do it.”
Someone set up their own Dropbox. Passwords live in a spreadsheet. Files are on a NAS that only “wakes up” after a reboot. Work still gets done, but it’s fragile and one holiday or leaver exposes it.

Tickets linger.
A printer issue becomes a week-long thread. Teams drops calls at the worst time. You find yourself chasing instead of getting an answer the first time.

Microsoft 365 runs, but isn’t locked down.
Mail works. OneDrive syncs. But MFA isn’t enforced for everyone, legacy logins are still allowed and there are too many admins. That’s how accounts get taken over.

Backups exist, but restores don’t.
You’ve got “something” backing up the server, but nobody’s restored a file or mailbox in months. And yes, Microsoft 365 still needs a separate backup.

Updates are a maybe.
Windows patches “when it can,” staff have local admin, antivirus definitions are out of date on a few laptops. It only takes one.

Wi-Fi and remote access are loose.
Guests can see printers. UPnP is on. Someone opened a port for a quick fix and forgot about it. Cue mystery alerts and random drop-outs.

Insurance and client questionnaires cause a pause.
“Do you enforce MFA?” “When did you last test a restore?” If you can’t answer straight away, you’ll feel it at renewal time.

What “good” actually looks like

• One simple way of working: SharePoint/OneDrive with MFA on for everyone.
• A helpdesk that answers in minutes, fixes remotely first, and turns up on site when needed.
• 365 secured with Conditional Access, lean admin roles, legacy auth off.
• Daily backups for servers and Microsoft 365—and a small restore tested every quarter.
• Central patching, next-gen endpoint protection (EDR), and disk encryption on company laptops.
• Business-grade Wi-Fi with guest isolation, sensible VPN for remote staff, no random port-forwards.
• Clear targets you can show an auditor: last restore date, RPO/RTO, who has admin, who doesn’t.

What we do (in plain English)

We keep your systems running and your data safe, without turning your day into a ticket queue.

• Fast helpdesk. First response in minutes. Remote first; on-site when it’s quicker.
• Proactive monitoring. Fixes before users feel them.
• Microsoft 365 security. MFA, Conditional Access, phishing controls that actually reduce risk.
• Endpoints sorted. Patching, EDR, BitLocker/FileVault, and no one keeps local admin by accident.
• Backups that restore. Servers and M365, tested, so you know it works when it matters.
• Straightforward pricing. Per user, per month.

A 10-minute self-check

• Can you restore a file or email this week?
• Is MFA enforced for every account?
• Are laptops encrypted and managed?
• Do Windows and key apps auto-update everywhere?
• Is guest Wi-Fi isolated? Is UPnP off?
• Do you know your last restore test date?

If you hesitated on two or more, you’re carrying more risk (and downtime) than you need to.

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