Managed IT Services
Having an IT support plan in place is critical for success in today’s business environment.
But we know that for small and medium businesses, maintaining this can be expensive and distracting.
And in an ever-changing landscape of increased cyber threats and new legislation, your IT needs to be proactively managed and strategically led.
We build IT services around the goals of your organisation.
Complete support will take away the distraction IT can cause your organisation. We deliver you an outsourced IT department, allowing you the time to focus on your business.
We’ll take full responsibility for your technology by monitoring and maintaining it 24/7, keeping it stable and secure, resolving your users' IT issues, working with all 3rd parties and developing a long term IT strategy for your organisation.
Our Managed IT Services is a proactive IT service with no hidden costs. We provide you with all the support you need for a flat monthly fee. Our objective is to keep your IT running smoothly, reduce risk to your business and ensure your technology plan is aligned with your organisation's goals.
All your needs and technology covered
From day-to-day advice and troubleshooting to complex problem diagnosis and resolution, we’ll provide fully managed IT support services and straightforward Service Level Agreements.
We’ll take complete responsibility of your technology providing a comprehensive level of support including:
- All business technology supported*
- Inclusive remote & onsite options
- Inclusive Service Desk support (remote support by tel, email, Service Hub portal)
- Reactive desk-side support & scheduled onsite visits
- 24/7 infrastructure management & monitoring
- Scheduled preventative maintenance
- Automated updates & patch management
- Managed security & backups
- Bespoke preventative ransomware protection
- Asset & licencing managementMonthly reporting for complete transparency
Certified & experienced team
All of our technicians and consultants are trained to the highest level, with years of experience under their belts. They’re fully accredited, covering all the technology you require across IT, comms and security, with the hands-on knowledge required to keep your business running smoothly.
With our managed IT support, you’ll have the option of including some additional features to your plan. These include:
Out-of-hours support (weekends, public holidays and round the clock)
Bespoke SLAs for enhanced response & resolution times
On-site secondment to cover absences for technical staff
Bespoke support processes to align with your requirements
Managed cyber security services
Procurement of IT equipment
Your strategic IT partner
We don’t provide a ‘one size fits all’ service. We believe that we need to be an extension of your organisation, your strategic IT partner and team. To do this, we understand your business needs and expectations, so we can adapt to meet them.
Getting the most from tech
We also provide training to help you educate your staff and get the most out of your technology – this includes training sessions, webinars and events with expert speakers around topical subjects such as cyber security and GDPR.
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