- Access our Service Desk around the clock - Our Business IT Support solutions provide a wealth of benefits. Standard IT Support cover is available 9.00am – 6.00pm Monday to Friday.
However our contract hours are flexible and the Service Desk is equipped to provide extended services including weekend and 24/7 cover for those customers who require higher levels of IT support.
- An Account Manager to strategically guide you - Each business IT support client is assigned an Account Manager as their first point of contact and to undertake quarterly review meetings.
These help to ensure your IT Support Service and IT Strategy are kept on track in order to achieve your company goals. We work hard to provide the most comprehensive level of IT Support that Gibraltar companies need.
- Strict service levels and IT Security best practise - Every IT Support contract includes unlimited remote support for all staff where they can quickly speak directly to an Engineer.
All our support Engineers adhere to strict, agreed SLAs and a standard level of IT Security. This includes proactive server, PC, Switches/Access Point/Router and Firewall monitoring and patch and system management.
We are the leading IT Support company in Gibraltar. Our IT Support services and solutions provide a wealth of business benefits for companies of all sizes.
We have provided IT support in Gibraltar for companies across multiple verticals, including but not limited to Professional Services, Hospitality, Finance, Healthcare and Not for Profits.
Once we have on-boarded a new client, 95% of our support can be undertaken remotely via the Service Desk this ensures we provide fast and efficient IT support and services.
If an emergency on site visit is required, this can be quickly arranged and one of our large team of field engineers will be there to assist.
To help strategically guide our clients, each client is assigned a technical Account Manager.
Our Account Managers are experienced in providing the high quality IT Support that Gibraltar companies need; they will work alongside you and our IT Consultancy team to design your IT Roadmap for both now and for the future.
In-house IT Teams require training and R&D in order to stay up to date on the latest business technologies.
By outsourcing your business IT, you eliminate the need to employ an expensive team of IT professionals and you’ll only need to pay for the level of IT Support your business requires as a manageable fixed monthly cost.
The IT Lab is a leading Gibraltar IT support company. Our large team of Support Engineers are experts at providing business IT Support in Gibraltar.
They are Microsoft/Veeam & Sophos certified, giving you peace of mind that you are receiving the highest level of expertise to tackle and resolve your IT issues and they’ll always use best practice methods.
If you are looking to switch to a new Gibraltar IT Support company, our IT Consultants have an extensive level of IT expertise across the leading vendors.
They can quickly implement solutions a lot faster than any in-house IT Support team. As a top IT support company in Gibraltar we understand how important effective IT services are to business.