The IT Lab
Managed IT & Cyber Security · Gibraltar

Managed IT and cyber security for Gibraltar.

IT support, cyber security and consultancy for Gibraltar's small and medium businesses — built around fast response, fixed fees, and a team that knows your stack.

Explore services
< 15 min
avg response
24 / 7
monitoring
30 yrs
on the Rock
99.97%
uptime
LIVE · NOC GIBRALTAR
10:47
Help deskOperational
M365 / EmailOperational
Backup vaultsOperational
EDR · SophosOperational
VoIP / 3CXOperational
Tickets · avg wait12 min
The lab · 22 City Mill Lane
Trusted technology partners
Certified · accredited · audited
SophosEndpoint security
3CXTelephony
VMwareVirtualisation
DuoIdentity / MFA
HP ProPartnerHardware
AdobeCreative cloud
MicrosoftM365 / Azure
VeeamBackup
Why The IT Lab

Peace of mind, with proven results.

Stop worrying about IT support and focus on your business. With the right IT partner, it's possible.

01

We pick up.

Calls answered by an engineer in Gibraltar — not a triage queue, not an offshore script. Average response under 15 minutes.

02

Fixed monthly fees.

Per‑user managed services. No surprise invoices, no hourly retainer math, no "out of scope" surprises.

03

Local, on the ground.

Engineers based in Gibraltar. We can be on site within the hour for anything that needs hands.

04

30 years of experience.

The energy of a start‑up combined with three decades of running infrastructure for SMEs across the Rock.

Strategy review
Q2 plan delivered · 14 actions
StrategyAuditRoadmap

IT strategy that keeps your business goals in mind.

We invest time in learning about you and your business — your operations, your risks, your ambitions. From day‑one onboarding to long‑term reviews, we treat your business like a partner, not a ticket. Quarterly business reviews. Documented architecture. A roadmap you actually understand.

  • Quarterly business reviews
  • Documented architecture
  • Vendor‑neutral advice
Service desk
12 tickets · avg 11m
Managed ITService deskAutomation

Operations that quietly take work off your team.

Our managed services program gives your business a comprehensive support stack for a fixed, per‑user investment. Patching, monitoring, backups, identity, endpoint security — handled. You get one number to call and one invoice each month.

  • One fixed monthly fee
  • One number to call
  • Monthly health reports
How we work

From first call to fully managed in four weeks.

01

Discovery call

A 30‑minute call to understand your business, your stack and the pain points worth fixing first.

02

Scoping & quote

We map your environment, agree the scope in writing, and send an itemised, fixed-fee quote — no surprises.

03

Onboarding

Documented architecture, monitoring deployed, identity and endpoints secured. Typically 2–4 weeks.

04

Quarterly reviews

Health reports, roadmap updates, budget planning. Predictable rhythm — no surprises.

Casemates Legal · year 3 with The IT Lab
On the Rock
They picked up the phone at 6 a.m. the day we had a ransomware scare. Three hours later it was contained, documented, and we knew exactly what happened.
Maria LópezCOO · Casemates Legal
Customer stories

The companies we work with don't think about IT anymore.

From hospitality to legal, finance to retail — we look after the full stack so leadership can look ahead.

"They quietly took on our entire IT operation, fixed the things we knew were broken, and the things we didn’t. We finally get to focus on the business."

SB
Sarah Bennett
Operations Director · Casemates Legal
Legal
Ready when you are

Stop worrying about IT support and focus on your business.

Tell us what you need — managed IT, cyber security, telephony, cabling — and a Gibraltar engineer will send back an itemised, fixed-fee quote within two business days.

What you'll get
Itemised, fixed-fee pricing
Scoped to your stack & team size
No-obligation — yours to compare
Direct line to a senior engineer
Typical turnaround: 2 business days · No obligation