Comprehensive, fully managed IT services for small and medium businesses in Gibraltar.
The IT Lab covers all of your support, security, infrastructure and procurement needs — from printers and workstations to servers, M365 and cloud. We build an IT strategy around your business goals, then run the day-to-day so you don’t have to. You get peace of mind, proven results and a strategic partner who sees the big picture.
Everything your business needs, on one bill.
Patching, monitoring, security, identity, backups, procurement and strategy — bundled into a single per-user fee with a transparent SLA.
Common questions, answered.
How is pricing structured?
A fixed monthly fee per user that covers our full support stack — help desk, monitoring, patching, M365 admin and basic security. Hardware, projects and premium tools are itemised separately and agreed upfront.
What’s included in the SLA?
Documented response and resolution targets by priority, monthly reporting against those targets, and a service credit framework if we miss them. You’ll see the numbers every month.
Can we keep our existing IT vendor relationships?
Yes — we co-manage or fully manage, your call. We’re also happy to act as a vendor liaison, so you have one number to call when something breaks, regardless of whose kit it is.
How long does onboarding take?
Four to six weeks for a typical SME. Week 1: audit and documentation. Weeks 2–3: deploy tooling. Weeks 4–6: optimise, train and handover. You see value from day one.