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IT Support

Local engineers who actually pick up.

Reactive and proactive support for Gibraltar businesses. Help desk, onsite and remote — staffed by people who know your stack.

Help desk · 22 City Mill Lane

Focus on your core business while we deliver the IT support Gibraltar businesses like yours require.

Our support service covers everything from a frozen Outlook to a server rebuild — with rapid response times, named engineers and proactive monitoring that catches problems before your team does. Every account has a documented runbook, a quarterly review and a single number to call.

What we cover

Support, the way it should work.

Reactive when you need us, proactive when you don’t. Every ticket logged, every fix documented.

Help desk

Phone, email and chat support, staffed by Gibraltar-based engineers. Most issues resolved in a single call.

Remote support

Secure remote sessions on Windows, macOS and mobile. We fix it without leaving your desk — usually faster than walking over.

Onsite engineering

When hands are needed, we’re minutes away. Equipment installs, infrastructure work, executive support and event coverage.

Proactive monitoring

24/7 monitoring of servers, endpoints, backups and network. We see problems and fix them before they hit your inbox.

IT procurement

Printers, servers, workstations, accessories. One vendor relationship for everything you need, with managed deployment.

Documentation & reporting

Every account has a documented architecture, asset register and monthly health report. No tribal knowledge.

Live · 14 active tickets
Service desk
Every call goes to an engineer who already knows our environment. No tier-one script-reading.
James BorgOperations Manager · Bayside Retail
< 15 min
average response
24 / 7
monitoring
94%
first-call resolution
99.97%
managed uptime
Frequently asked

Common questions, answered.

How fast do you actually respond?

Within 15 minutes on average during business hours, and we publish our real numbers monthly in your service report. Priority-one incidents are picked up immediately.

Do you support Mac as well as Windows?

Yes. macOS, Windows, iOS, Android and the major Linux distros. We support whatever your team uses to get work done.

Can we keep our in-house IT person?

Absolutely. We work alongside in-house IT every day — as overflow, as escalation, or covering nights, weekends and holidays.

What sectors do you specialise in?

We support finance, legal, hospitality, retail and professional services across Gibraltar. Heavily regulated environments are part of our daily work.

Customer stories

The companies we work with don't think about IT anymore.

From hospitality to legal, finance to retail — we look after the full stack so leadership can look ahead.

"They quietly took on our entire IT operation, fixed the things we knew were broken, and the things we didn’t. We finally get to focus on the business."

SB
Sarah Bennett
Operations Director · Casemates Legal
Legal
Ready when you are

Stop worrying about IT support and focus on your business.

Tell us what you need — managed IT, cyber security, telephony, cabling — and a Gibraltar engineer will send back an itemised, fixed-fee quote within two business days.

What you'll get
Itemised, fixed-fee pricing
Scoped to your stack & team size
No-obligation — yours to compare
Direct line to a senior engineer
Typical turnaround: 2 business days · No obligation