IT Field Engineer
Job Description
The IT Lab is looking for a motivated and professional IT Field Engineer to join our growing team. This is an exciting opportunity for someone who enjoys working hands-on, supporting clients onsite, and delivering high-quality managed IT and cyber security solutions. The successful candidate will play a key role in maintaining and improving our clients’ IT infrastructure while delivering an exceptional customer experience.
Salary
Competitive salary
Location: Gibraltar
Position Type: Full-Time
Reporting To: Technical Manager
Start Date: Immediate / Negotiable
• Provide onsite IT support to clients
• Install, configure and maintain hardware and software
• Troubleshoot network, server and workstation issues
• Assist with Microsoft 365 administration and migrations
• Support cyber security implementations and best practices
• Document support cases and maintain accurate records
• Contribute to ongoing improvement of client infrastructure
• Deliver onsite technical support to clients across multiple industries
• Install, configure and maintain workstations, servers, networking equipment and peripheral devices
• Diagnose and resolve hardware, software and connectivity issues efficiently
• Support and administer Microsoft 365 environments, including user management and security policies
• Assist with firewall, networking and cyber security implementations
• Perform system upgrades, patch management and preventative maintenance
• Participate in project deployments, migrations and infrastructure improvements
• Maintain accurate documentation of support tickets, configurations and client environments
• Provide clear, professional communication to clients regarding issues and resolutions
• Ensure all work aligns with The IT Lab’s security and service standards